Check the connection status
Do not rely on unsynced text surviving a refresh, closed tab, browser crash, or
device restart. Copy important unsynced text somewhere safe before you reload.
If Workspaces says Live editing couldn’t sync this document — reload to
try again., reload before you make more changes.
Find why editing is blocked
Check the document type, version, access, and organization billing status:- HTML documents do not use the live editor.
- A URL with
?version=opens a read-only saved version. Return to the current document before editing. - A view guest link does not give edit access unless the person has edit access another way.
- If Workspaces reports an organization as expired, Edit may still appear, but changes will not sync. Leave the editor and ask an organization admin to check Billing.
Convert a CRLF document
A Markdown file with Windows line endings shows This document uses Windows (CRLF) line endings. Select Convert to LF. Workspaces saves the converted text as a new version. If Workspaces says The document changed before the conversion saved — try again., try again.Fix missing comments or presence
When the live session is connected, document saves and comment changes refresh other connected tabs. Without a live connection, an open comments panel checks for changes about once a minute. Wait for that check or reload the page. Each browser tab counts as a separate participant. Close unused tabs if the presence list shows duplicates. If a participant remains after their tab has closed, reload after the live connection returns. One document accepts up to 50 live connections. If a new participant cannot connect, close unused document tabs, then reload.Edit together in real time
Check edit controls, save-point timing, presence, and connection limits.