Troubleshoot Workspaces Trials and Billing

If a change to an organization workspace returns 403 with billing_expired, Workspaces reports the organization as expired. Its trial has ended, and neither its subscription status nor a billing exemption allows write access. Read access remains available. This page covers hosted Workspaces. Self-hosted instances do not use hosted trials or billing enforcement.

Check the organization status

You must be an organization admin to see billing status.

Open the organization.
Open the Workspaces tab.
Find the Billing card below the shared workspaces.

During the trial, the card shows the days left and end date. If Workspaces reports the organization as expired, admins also see a Read-only chip in the organization header. Members do not see those admin controls. Ask an admin to confirm the deadline.

Fix common billing questions

Problem	Answer or recovery
A new organization has fewer than 14 days left	A person gets one trial. Every organization that person creates uses the same deadline.
A new organization starts read-only	The creator’s trial has already ended. Creating or deleting another organization does not reset it.
A personal workspace is read-only	Trial expiry does not lock personal workspaces. Check the workspace’s access setting and the returned error code.
An edit control still appears	The app may still show it. Workspaces blocks the change. Owners and members using Your organization access receive `billing_expired`. Requests using a guest link, public visibility, or open visibility receive plain `403`. Reading remains available.
A guest write returns plain `403`	Workspaces does not disclose organization billing status to a guest. Ask an organization admin to check the billing status.
A pending invite appears to use a seat	Pending invites do not use seats. The person may start using a seat after accepting and becoming an active member.
A guest or agent appears to use a seat	Guests and agents do not use seats. The active organization member who owns an agent’s API key may still use one. Only active organization members without a seat exemption count.
No reminder email arrived	Workspaces does not send trial reminder emails. Use the date in the Billing card.
Subscribe annual or Subscribe monthly fails before Stripe opens	Try again. If the card shows the same error, send the organization name and time of the attempt to support@plannotator.ai. Do not send card details.
Stripe returns to Workspaces, but the card still shows the trial	Reload the organization once. Stripe sends the subscription update after checkout. If the card still does not show Active, contact support with the organization name and checkout time.
The card says Payment failed	Select Update payment method. Workspaces keeps write access on while Stripe retries the payment.
You need to change or cancel a plan	Select Manage plan to open the Stripe customer portal.

Changes still allowed after expiry

Organization admins can remove members, change roles, and rename or delete the organization. Workspace owners can revoke existing guest links. You cannot invite a member, create a guest link, or edit an organization workspace. See What happens when a Workspaces trial ends for the full read-only list. See Manage a Workspaces subscription for checkout and customer-portal steps. Reviewed July 22, 2026. Maintained by the Plannotator documentation team.

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Troubleshooting

Check the organization status

Fix common billing questions

Changes still allowed after expiry

​Check the organization status

​Fix common billing questions

​Changes still allowed after expiry

Check the organization status

Fix common billing questions

Changes still allowed after expiry