> ## Documentation Index
> Fetch the complete documentation index at: https://help.plannotator.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Live Collaboration in Workspaces

> Fix live connection errors, missing edit access, CRLF line endings, comments, and presence in Workspaces.

Check the live status beside the document before you reload. Keep the tab open
while Workspaces shows **reconnecting** or **offline** so it can sync local text
after the connection returns.

## Check the connection status

| Status                                    | What to do                                                                                                                                   |
| ----------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| No label on the current Markdown document | The live session is connected.                                                                                                               |
| **connecting**                            | Wait for the first connection. Do not start typing until the editor opens.                                                                   |
| **reconnecting**                          | Keep the tab open. Workspaces is retrying and keeps the current text in that tab.                                                            |
| **offline**                               | Restore the network connection and keep the tab open. Sync resumes after the browser comes online.                                           |
| **live unavailable — reload to retry**    | Reload the page. If the editor also shows **Live editing is unavailable**, select **Back to reading** when you only need to read or comment. |

Do not rely on unsynced text surviving a refresh, closed tab, browser crash, or
device restart. Copy important unsynced text somewhere safe before you reload.

If Workspaces says **Live editing couldn't sync this document — reload to
try again.**, reload before you make more changes.

## Find why editing is blocked

Check the document type, version, access, and organization billing status:

* HTML documents do not use the live editor.
* A URL with `?version=` opens a read-only saved version. Return to the current
  document before editing.
* A view guest link does not give edit access unless the person has edit access
  another way.
* If Workspaces reports an organization as expired, **Edit** may still appear,
  but changes will not sync. Leave the editor and ask an organization admin to
  check [**Billing**](/workspaces/troubleshooting/billing).

If an owner changed access while the document was open, reload. Workspaces may
reconnect you with view access only.

## Convert a CRLF document

A Markdown file with Windows line endings shows **This document uses Windows
(CRLF) line endings**.

Select **Convert to LF**. Workspaces saves the converted text as a new version.
If Workspaces says **The document changed before the conversion saved —
try again.**, try again.

## Fix missing comments or presence

When the live session is connected, document saves and comment changes refresh
other connected tabs. Without a live connection, an open comments panel checks
for changes about once a minute. Wait for that check or reload the page.

Each browser tab counts as a separate participant. Close unused tabs if the
presence list shows duplicates. If a participant remains after their tab has
closed, reload after the live connection returns.

One document accepts up to 50 live connections. If a new participant cannot
connect, close unused document tabs, then reload.

<Card title="Edit together in real time" icon="users" href="/workspaces/documents/edit-together" arrow="true">
  Check edit controls, save-point timing, presence, and connection limits.
</Card>

*Reviewed July 20, 2026. Maintained by the Plannotator documentation team.*