> ## Documentation Index
> Fetch the complete documentation index at: https://help.plannotator.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Workspaces Trials and Billing

> Fix trial deadline, read-only, seat-count, and billing-status questions in Workspaces.

If a change to an organization workspace returns `403` with `billing_expired`,
Workspaces reports the organization as expired. Its trial has ended, and
neither its subscription status nor a billing exemption allows write access.
Read access remains available.

This page covers hosted Workspaces. Self-hosted instances do not use hosted
trials or billing enforcement.

## Check the organization status

You must be an organization admin to see billing status.

1. Open the organization.
2. Open the **Workspaces** tab.
3. Find the **Billing** card below the shared workspaces.

During the trial, the card shows the days left and end date. If Workspaces
reports the organization as expired, admins also see a **Read-only** chip in the
organization header.

Members do not see those admin controls. Ask an admin to confirm the deadline.

## Fix common billing questions

| Problem                                                                 | Answer or recovery                                                                                                                                                                                                                                           |
| ----------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| A new organization has fewer than 14 days left                          | A person gets one trial. Every organization that person creates uses the same deadline.                                                                                                                                                                      |
| A new organization starts read-only                                     | The creator's trial has already ended. Creating or deleting another organization does not reset it.                                                                                                                                                          |
| A personal workspace is read-only                                       | Trial expiry does not lock personal workspaces. Check the workspace's access setting and the returned error code.                                                                                                                                            |
| An edit control still appears                                           | The app may still show it. Workspaces blocks the change. Owners and members using **Your organization** access receive `billing_expired`. Requests using a guest link, public visibility, or open visibility receive plain `403`. Reading remains available. |
| A guest write returns plain `403`                                       | Workspaces does not disclose organization billing status to a guest. Ask an organization admin to check the billing status.                                                                                                                                  |
| A pending invite appears to use a seat                                  | Pending invites do not use seats. The person may start using a seat after accepting and becoming an active member.                                                                                                                                           |
| A guest or agent appears to use a seat                                  | Guests and agents do not use seats. The active organization member who owns an agent's API key may still use one. Only active organization members without a seat exemption count.                                                                           |
| No reminder email arrived                                               | Workspaces does not send trial reminder emails. Use the date in the **Billing** card.                                                                                                                                                                        |
| **Subscribe annual** or **Subscribe monthly** fails before Stripe opens | Try again. If the card shows the same error, send the organization name and time of the attempt to [support@plannotator.ai](mailto:support@plannotator.ai). Do not send card details.                                                                        |
| Stripe returns to Workspaces, but the card still shows the trial        | Reload the organization once. Stripe sends the subscription update after checkout. If the card still does not show **Active**, contact support with the organization name and checkout time.                                                                 |
| The card says **Payment failed**                                        | Select **Update payment method**. Workspaces keeps write access on while Stripe retries the payment.                                                                                                                                                         |
| You need to change or cancel a plan                                     | Select **Manage plan** to open the Stripe customer portal.                                                                                                                                                                                                   |

## Changes still allowed after expiry

Organization admins can remove members, change roles, and rename or delete the
organization. Workspace owners can revoke existing guest links. You cannot
invite a member, create a guest link, or edit an organization workspace.

See [What happens when a Workspaces trial ends](/workspaces/billing/after-a-trial-ends)
for the full read-only list.

See [Manage a Workspaces subscription](/workspaces/billing/manage-a-subscription)
for checkout and customer-portal steps.

*Reviewed July 22, 2026. Maintained by the Plannotator documentation team.*