> ## Documentation Index
> Fetch the complete documentation index at: https://help.plannotator.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage a Workspaces Subscription

> Subscribe to an Organization plan, update payment details, switch billing periods, or cancel through Stripe.

An organization admin can start and manage the organization's subscription
from its **Billing** card. Stripe hosts checkout and payment forms. Workspaces
never receives your card number.

This page covers hosted Workspaces. Self-hosted instances do not use hosted
trials, seats, or Stripe billing.

## Start a subscription

<Steps>
  <Step title="Open the organization">
    From **Home**, open the organization under **Your organizations**. Select
    **Workspaces**.
  </Step>

  <Step title="Choose a billing period">
    Find the **Billing** card. Select **Subscribe annual** for \$102 per seat
    each year, or **Subscribe monthly** for \$10 per seat each month.
  </Step>

  <Step title="Finish Stripe Checkout">
    Enter the billing details on Stripe's page and submit the order. Canceling
    checkout returns you to Workspaces without starting a plan.
  </Step>

  <Step title="Check the result">
    Stripe returns you to the organization. The **Billing** card shows an
    **Annual plan** or **Monthly plan**, an **Active** status, and the renewal
    date after Workspaces receives the subscription update.
  </Step>
</Steps>

Checkout starts with the organization's current number of billable seats.
Active admins and members use seats. Pending invites, guests, and agents do
not.

## Change or cancel a plan

1. Open the organization and select **Workspaces**.
2. In **Billing**, select **Manage plan**.
3. Use the Stripe customer portal to change the payment method, switch between
   monthly and annual billing, or cancel the subscription.
4. Select the return link in Stripe to go back to Workspaces.

If you cancel at the end of the billing period, the card shows the end date.
The organization stays writable through that date. After the plan ends, its
workspaces become read-only; Workspaces does not delete them.

## How seat changes affect billing

Workspaces recounts seats when an organization membership changes.

* Adding a seat to an annual plan creates a prorated invoice at once.
* Other additions and removals create prorated charges or credits for the next
  invoice.
* Removing a member stops counting that person as a seat. Their organization
  workspaces move as described in [Manage organization
  members](/workspaces/accounts/manage-members).

## If payment fails

The **Billing** card shows **Payment failed** and **Past due**. Workspaces keeps
write access on while Stripe retries the payment. Select **Update payment
method** to open the customer portal.

Do not send card numbers or other payment details to support. If checkout or
the portal will not open, send the organization name, the time of the attempt,
and the message shown in Workspaces to
[support@plannotator.ai](mailto:support@plannotator.ai).

*Reviewed July 22, 2026. Maintained by the Plannotator documentation team.*